The application features customer management, invoicing and dispatching functionality. The system includes caller identification integration, which automatically opens a customer's record when a call is received. The dispatch module features GPS technology, allowing dispatchers to schedule service call appointments, while viewing availability of all service employees. ESC manages service quotes and invoices and features credit card swipe processing in an office setting or field location.
Featuring integration with existing argument programs, including Crystal Reports and Microsoft Job suites, assistance Production software can streamline assistance telephone state, along with internal workable procedures.
ServiceXp Pro
ServiceXp Pro, manufactured by Gracie Racket Systems in Arnold, Maryland, offers matter control software for avail companies. The programme allows users to track assistance jobs from customer telephone to duty completion, with the know-how to watchdog Success throughout the work manner. ServiceXp Pro tracks costs of supply calls and creates a customer bill at the continuance of news entry in job orders. Stock clout features tracking of inventory flow in multiple trucks and warehouses. The programme offers detailed customer supply history information, including serial numbers associated with service calls. The software features password and ID security and a warranty management system. Built-in tools, including an encrypted credit card information storage system and calculators, can help streamline the order process. Accounts payable features include check writing functionality, along with tracking of deposits, payments, refunds and company bills. Program reporting functions include generation of management and sales reports. Users can also generate tax reports for federal, city and state levels.
ServiceCEO
Insight Direct in Boston, Massachusetts manufactures ServiceCEO, a service management program designed to work at an enterprise level. The application manages customer records, marketing campaigns and employee information. Designed for use by medium and small service companies, ServiceCEO software allows users to turn features on and off as needed, includes preconfigured data bases and manages work orders for up to 1000 employees. The program includes a dispatching module, which features mapping software to efficiently manage service assignments and reduce fuel costs and travel times. ServiceCEO includes integrated price estimating for use in call centers or in the field. Customer management modules can store customer billing history, contact information and service location information for companies with multiple locations. The program can generate marketing, revenue and inventory reports and features integration with Crystal Reports. Employee management modules allow users to administer personnel records, perform payroll functions and track company equipment. Accounting functionality includes credit card processing, bank deposit tracking, invoicing and accounts receivable tracking.
ESC
dESCO, headquartered in Fort Myers, Florida, manufactures Electronic Service Control (ESC) software for use in service companies.Software for utility companies can handle news and maintenance streamline operations.Programs designed for overhaul companies can feather a unmarried stop of access for managing a pursuit at an enterprise continuous. Accept applications hit customer control, stock discipline and dispatching functionality. Accounting features can build accounts receivable, payroll government, accounts payable and evaluation writing. Inventory control features allow management of stock in multiple locations, along with purchase order management for reordering.
