In nowadays's economy affliction customers Pleased is extra determining than ever. A thank you memo to a repeat customer increases customer gratification and lets you rise above the competition. According to Brad Farris of the Anchor Advisory Consulting Chain, "the inability to satisfy customers quickly results in the loss of a customer mould for a event and soon after that, the loss of the career. The contents, thank you potency a far-off system"(Farris, n.d.).
Instructions
Steps To Completing Your Thank You Note
1. Comp the message in the felicitous tone for Everyone customer. If your biz has a formal or informal corporate culture repeat that on the contrary whether you arrange not be schooled your customers personally it is finest to handle a formal salutation: "Dear Mister. Baskins." Provided you are writing to customers you chalk up personal interplay with and you normally call them by their first name your salutation should reflect that: "Dear Brad."
2.3. Include something of interest to your customer such as another product they may be able to utilize or a special promotion they may take advantage of. For instance, after starting the main part of the note, add: "Since you do enjoy ____ (product or service) may I also suggest _____ (product or service B), as it works well with what you have purchased. I am enclosing a coupon for 15 percent off to thank you for your repeat business." Baskin, I sincerely hope you are enjoying the ____ (product or service A) you purchased from us on September 19th. I see this is the second time you ordered _____ (product or service A) and I'm delighted it is working well for you. Please accept our thanks for your continued patronage."
Personalize each thank you in some way. If you are handwriting a few notes this is relatively easy but if you are completing a large batch it might be best to divide them by product purchased and the date of the transaction. This way you could change a few sentences on the computer and then print out so each note is still personalized. For instance, "Dear Mr.
4. Enclose a business card with the note so your customer will have a point of reference to keep.
