This can be one of the enhanced rigid situations to crank when dealing with customers, nevertheless there are a uncommon matters you can cause to constitute this burden a petty easier.
Instructions
1. Communicating an approval/decline to your customer is identical meaningful in maintaining your overall contact with your client.
5. Take ownership and demonstrate personal responsibility by saying what you will do to solve the problem.
When handling a decline situation, it is not uncommon for the conversation to become difficult. Try to Paraphrase and repeat the customers tone and content, such as "I understand your disappointment. I know that this loan is important to you".
4. Empathize and demonstrate your understanding, "I understand that you are dissapointed. Let's talk about some alternatives that you may be able to pursue."
2. Peep for ways to turn the "pathetic data" of a decline into "good news". Seek to identify alternative solutions or provide suggestions to address their needs.3.
